31
2006
I had my Ixus i camera sent for lens repair to Canon Philippines last April. What follows is my now very angry letter (sent to Canon International) 3 months later.
My name is Pia and I’m from the Philippines. I know this email should have been directed to Canon Philippines but I have had no response to the NUMEROUS emails I have sent that office. I had purchased the Canon Ixusi camera December of 2004 and not 2 years later, it had problems with the lens. I sent it to Canon for repairs last April. It’s already August and I still haven’t received any word beyond the news that Canon is GOING TO SEND a quotation of how much it’s going to cost.
I’ve emailed Canon Philippines and at one time received a reply saying that the camera part that was damaged was going to be replaced and would cost P12,000. I asked for an explanation as to why such a part would cost half of what the camera cost when I purchased it, and was told they would call me back. That was in May. I never got the call back. All my subsequent emails to Canon have not received any …



